Privacy Policy

Vitalyze Wellness LLC ("we," "us," or "our") operates the website at https://vitalyzewellness.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. By using our services, you consent to the practices described in this policy.

We are committed to protecting the privacy of individuals who inquire about or receive regenerative wellness therapies through our practice and our partner clinic network.

1. What Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full name, date of birth, and gender

• Email address, phone number, and mailing address

• Health and medical history, including current medications, allergies, and pre-existing conditions

• Insurance information (if applicable)

• Payment and billing information (e.g., credit card details processed through our secure payment gateway)

• Emergency contact information

• Responses to intake forms, health questionnaires, and consultation forms

• Communications you send to us via email, SMS, phone, or web forms

1.2 Information Collected Automatically

When you visit our website or interact with our digital platforms, we may automatically collect:

• IP address and approximate geolocation

• Browser type, operating system, and device identifiers

• Pages viewed, links clicked, and time spent on our website

• Referring URL (the website that directed you to us)

• Cookies, pixel tags, and similar tracking technologies (see Section 4)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as referral partners, partner clinics (including Intra-V clinic locations), and marketing platforms, which we combine with the information we collect directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, coordinate, and deliver regenerative wellness therapies and related services

• To communicate with you regarding appointments, treatment plans, follow-ups, and service updates

• To process payments and manage billing through our secure payment processors

• To send you educational content, promotional offers, newsletters, and service-related communications (with your consent, where required)

• To respond to your inquiries, requests, and customer service needs

• To personalize your experience and tailor content and recommendations

• To improve our website, services, and internal operations through analytics

• To comply with legal obligations, enforce our policies, and protect our rights

• To conduct webinars, educational events, and virtual consultations

• To manage our client relationship systems and track your journey through our service pipeline

3. SMS and Text Messaging Opt-In Details

3.1 Consent to Receive SMS

By providing your mobile phone number and opting in through our website, intake forms, or other communication channels, you consent to receive text messages from Vitalyze Wellness. These messages may include:

• Appointment reminders and scheduling confirmations

• Treatment follow-up messages and care instructions

• Service updates and operational notifications

• Promotional offers, wellness tips, and educational content (if you opt in to marketing messages)

3.2 Message Frequency and Charges

Message frequency varies based on your interactions and service needs. Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.

3.3 Opting Out of SMS

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also contact us directly at [email protected] to request removal from our SMS list.

3.4 SMS Data Sharing

We do not sell, rent, share, or trade your phone number or SMS opt-in information with third parties or affiliates for marketing purposes. Your SMS consent and phone number data are used solely for the purposes described in this policy and are not shared outside of the platforms necessary to deliver our text messaging services.

4. Cookie and Tracking Practices

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember preferences, and understand how you use our site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website, such as session management and security features. These cannot be disabled.

• Analytics Cookies: Help us understand how visitors interact with our site, which pages are most visited, and where users drop off. We use this data to improve our website experience.

• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be placed by third-party advertising partners.

• Functional Cookies: Remember your preferences (such as language or region) and provide enhanced, personalized features.

4.3 Third-Party Tracking

We may use third-party analytics and marketing tools, including but not limited to Google Analytics, Meta (Facebook) Pixel, and similar services, that place cookies on your device. These third parties may collect information about your online activities across different websites and over time.

4.4 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website. You may also opt out of targeted advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

5. Data Security and Handling

5.1 Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest where applicable

• Secure, access-controlled hosting environments for all client data

• Role-based access controls limiting data access to authorized personnel only

• Regular security reviews of our systems and third-party service providers

• Secure payment processing through PCI-compliant payment gateways (NMI)

5.2 Third-Party Service Providers

We use trusted third-party platforms to operate our business and deliver services. These include:

• GoHighLevel: Customer relationship management, communications, and marketing automation

• Supabase: Secure database hosting and application backend services

• NMI (Network Merchants Inc.): Payment processing and transaction management

• Zoom: Virtual consultations, webinars, and telehealth appointments

Each third-party provider is selected for its commitment to data security and is contractually obligated to protect the information we share with them. We share only the minimum data necessary for each provider to perform its designated function.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related records may be retained for the minimum period required by applicable state and federal law. When data is no longer needed, we securely delete or de-identify it.

5.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law, within the timeframes specified by those laws.

6. Your Rights

6.1 General Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.

• Right to Correction: You may request that we correct inaccurate or incomplete information.

• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.

• Right to Opt Out: You may opt out of receiving marketing communications at any time.

• Right to Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used format.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell your personal information as defined by the CCPA.

6.3 Residents of Other States

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have additional rights. We honor all applicable state privacy rights. Please contact us to exercise any rights available to you under your state's laws.

6.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at [email protected] or by using the contact information provided at the end of this policy. We will respond to verifiable requests within 45 days (or as required by applicable law). We may ask you to verify your identity before processing your request.

7. Mobile Information Sharing Statement

We do not share, sell, or disclose your mobile information (including phone numbers, device identifiers, or mobile usage data) to third parties for their own marketing or promotional purposes.

Mobile information we collect is used exclusively for the purposes stated in this privacy policy, including delivering SMS communications you have opted into, coordinating your care, and operating our business. Any mobile data shared with service providers is shared strictly for the purpose of delivering our services and is subject to confidentiality obligations.

This commitment applies regardless of whether any other section of this policy permits data sharing for other types of information. Your mobile information receives this additional layer of protection.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this policy and notify you by posting the revised policy on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vitalyze Wellness

27607 Myrtle Lake Ln, Katy, TX 77494

Email: [email protected]

Phone: 281-779-2955

Website: https://vitalyzewellness.com